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Warranty & Claims

At SoonDisplay (legally owned and operated by Yongkang Shuoda E-commerce Co., Ltd.), we stand behind the engineering quality of the products we produce.

This page explains how we handle shipping damage, missing items, manufacturing defects, print errors, and related order claims.

1. Inspect Your Order Upon Delivery (Critical 48-Hour Window)

Please inspect your shipment thoroughly as soon as it is delivered by the carrier. If your package arrives damaged,

or if any items are missing, please contact our compliance team at [email protected] within 48 hours of delivery and provide clear visual evidence:

  • Clear photos of the outer packaging and shipping label.

  • Clear photos and short videos showing the affected item(s), visible damages, or missing components.

Failure to report within 48 hours or provide visual proof may release SoonDisplay and the carrier from liability.

2. Shipping Damage and Missing Items

If an order is confirmed to be damaged in transit or arrives with missing items after our verification,

we will actively assist with the next steps. Depending on the specific case, we may:

  • Replace or dispatch the missing hardware parts.

  • Reship affected structural components.

  • Reprint and express-ship damaged graphics.

  • Offer another reasonable, mutually agreed-upon solution.

3. Manufacturing Defects and Print Errors

If you believe your order possesses an inherent manufacturing defect or a printing error that does not match your approved digital proof,

please contact us immediately after delivery. To process a claim, please include:

  • Your official order number / commercial invoice number.

  • A detailed description of the structural or printing issue.

  • Clear photos and videos showing the defect in action (e.g., LED lights failing to illuminate or hardware failing to lock).

Warranty Distinction: We provide a 1-year limited warranty on standard display hardware (such as aluminum frame profiles, tent structures, and LED transformers) against manufacturing defects.

Custom-printed dye-sublimation fabrics and graphics are checked for strict fulfillment quality and are guaranteed to be free of defects upon delivery only;

they are not covered under long-term usage warranties due to environmental wear and tear.

4. What Is Not Covered

Claims will be strictly denied if the issue is caused by factors outside our manufacturing workmanship or fulfillment responsibility, including but not limited to:

  • Customer-approved artwork errors (including typos, spelling mistakes, or layout choices visible in the approved proof).

  • Low-resolution, poor-quality, or improperly prepared customer-uploaded files.

  • Normal wear and tear after usage (including gradual fabric fading or cosmetic scratches on aluminum profiles).

  • Damage caused by misuse, improper assembly, improper storage in damp environments, overloading, or modification after delivery.

  • Minor color variation resulting from unavoidable screen-to-print, material, and production process differences.

  • Logistics delays caused by carriers, customs clearance inspections, weather, or other events outside our reasonable control.

5. Claim Review Process & Limitation of Liability

Each submitted claim is rigorously reviewed based on the order details, the approved proof, submitted photo/video evidence,

and the specific issue reported. Submitting a claim does not automatically guarantee a refund or replacement.

Our total aggregate liability for any claim arising out of or related to an order shall never exceed the amount actually paid by you for the relevant order.

Yongkang Shuoda E-commerce Co., Ltd. is not legally liable for indirect costs, missed trade show timelines, or exhibition event disruption expenses.

6. Related Legal Policies